You export. We import. Your members never notice. We personally handle the first 20 migrations — that means you.
Email us — let's schedule itFree migration for the first 20 gyms.
The fear
The #1 thing every gym owner asks. The honest answer: we don't touch their cards. Stripe does. Your members already have Stripe-stored cards from your current platform. We migrate them across Stripe accounts properly so charges keep working.
The process
Day 1, 10am — 30 min
You
Us
Day 1, 11am — 1 hour
You
Us
Day 1, 1pm — 2 hours
You
Us
Day 1, 3pm — 30 min
You
Us
Day 1, 4pm — 30 min
You
Us
Day 2 onward
You
Us
Guarantees
Your members' cards stay safe
We never see them. Stripe stores them — they did before and still will. Charges continue uninterrupted.
Your members don't notice
No new password to remember. No "please re-enter your card." We migrate it all behind the scenes.
Your data is yours to take back
If you decide Grappll isn't right after 30 days, we export everything back to CSV. No hostage situation.
If migration goes wrong, we eat the cost
If a single member is missed or a payment fails because of us, we credit your account and personally fix it that day.
Common questions
You own your Stripe account, not us — your member subscriptions live there. You can export your member and attendance data as CSV anytime, with one click. If Grappll vanished tomorrow, your business would not skip a beat: import the CSV into any other system.
Established platforms have brand recognition. What we offer is a tighter, BJJ-specific product; faster fixes when you need them; a real human responding to support, fast. Pick the trade-off that matches your situation — both choices are valid.
Yes — we recommend it. Run them in parallel for 2–4 weeks. We migrate your data into Grappll first, you compare side-by-side, and only cut over billing when you're confident. Most gyms do this.
All migrate. Member names, emails, phones, belt + stripes, join dates, monthly fees, attendance for the last 12 months, class schedule, and any notes you keep on members. Promotion history if your old system tracked it.
Some platforms use processors other than Stripe (e.g. Square, Braintree). We can still migrate — your members may need to re-enter their card once when they log into the new member portal. We make this as smooth as possible with personalized emails to your members explaining the change. About 90% of members re-add their card within a week.
Migration itself: free for the first 20 gyms. Subscription: free for 30 days, then $49–$199/mo depending on plan. Stripe takes their normal 2.9% + 30¢ on charges (the same as anywhere else).
Email us. We'll walk you through the next 24 hours.